Refund & Cancellation Terms
Privacy Policies 

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Five Elements Experiences LLP.

REFUND & CANCELLATION TERMS 

The below are general terms and may be superseded by conditions specific to your reservation which will be informed to you at the time or processing the bookings. All cancellations must be made in writing by the person who made the booking and are effective on the day we receive it. As we incur substantial costs and losses on cancellation, Five Elements Experiences  will apply the following cancellation charges:

Number of days prior to departure when cancellation notice received

Cancellation charge as percentage of total holiday package price

Up to 70 days  - Forfeit Deposit

69-41 Days      -  50%

40-31 Days      - 75%

30 Days or less - 100%

The penalties are in addition to the non-refundable elements of the booking which have been contracted on your behalf and notified you.

If we are able to recover any of our losses from our suppliers, we will refund those to you subject to a reasonable administration fee.

Agents or third party organizations acting on our behalf are unable to amend or change the contract or terms and conditions within it unless authorized by you.

If we are able to recover any of our losses from our suppliers, we will refund those to you subject to a reasonable administration fee.

Agents or third party organizations acting on our behalf are unable to amend or change the contract or terms and conditions within it unless authorized by you.

Amendments
It is occasionally necessary for us to make changes to advertised products and services and we reserve the right to make such changes. In exceptional circumstances we may have to modify your holiday after booking. If the change is minor we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is material (for example, a change of flight time by more than 12 hours, change of destination or to a lower standard accommodation), we will notify you as soon as practically possible and offer you the choice of

a) Accepting alternative arrangements or
b) Arranging an alternative holiday or
c) Canceling your holiday

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Five Elements Experiences LLP.

PRIVACY POLICY

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Five Elements Expereinces LLP (the “Company”) is committed to maintaining robust privacy protections for its users.  Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service. 

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For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at www.Fiveee.in.

“Service” refers to the Company’s services accessed via the Site, in which users can browse through the website and make reservations for the services provided and also make online payment for the same which consists primarily of booking of services.

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The terms “we,” “us,” and “our” refer to the Company.

“You” refers to you, as a user of our Site or our Service.

By accessing our Site or our Service, you accept our Privacy Policy and Terms & conditions. 

 

I. INFORMATION WE COLLECT

 

We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email , address, date of birth, marital status, contact information, location which you submit to us through the registration process at the Site.

 

1.   Information collected via Technology

 

To activate the Service you do not need to submit any Personal Information other than your email address. To use the Service thereafter, you do need to submit further Personal Information which may include your email , address, date of birth, marital status, contact information, location. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. For example, the Company may use cookies to collect the following information:

·   email , address, date of birth, marital status, contact information, location.

The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.

 

2.   Information you provide us by registering for an account

 

In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your email address, and creating a user name and a password. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.

 

3. Children’s Privacy

 

The Site and the Service are not directed to anyone under the age of 18. The Site does not knowingly collect or solicit information from anyone under the age of 18, or allow anyone under the age of 18 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 18 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at contact@fiveee.in.

 

II. HOW WE USE AND SHARE INFORMATION

 

Personal Information:

 

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us or booking any flight or train tickets, hotel and any travel relatated services. 

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

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Non-Personal Information:

 

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

 

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III. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

 

You have the right at any time to prevent us from contacting you for marketing purposes.  When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. You can also indicate that you do not wish to receive marketing communications from us by writing to us at osiyashambhu@gmail.com. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out from receiving such emails, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.

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IV. CHANGES TO OUR PRIVACY POLICY

 

The Company reserves the right to change this policy and our Terms of Service at any time.  We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

 

V.         CONTACT US

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If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to co contact@fiveee.in   .

Last Updated: This Privacy Policy was updated on 01.05.2021

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